Terms and Conditions.

About ZeroVizion

ZeroVizion provides business process outsourcing and operational support services. Depending on the agreed scope, services may include customer support, back-office operations, administrative assistance, sales support, lead follow-up, data management, reporting, and related business support.

The exact services, deliverables, working hours, staffing, timelines, pricing, and performance expectations for each client will be described in the applicable proposal, invoice, order, statement of work, or separate service agreement.

Acceptance of These Terms

You must have the legal authority to accept these terms. If you use the website or purchase services on behalf of a company or other organization, you represent that you are authorized to bind that organization to these terms.

These Terms and Conditions apply together with any proposal, invoice, order, statement of work, privacy policy, or written service agreement accepted by you.

If a separate written service agreement conflicts with these website terms, the separate written service agreement will control for the services covered by that agreement.

Service Proposals and Scope

Service descriptions displayed on the website are general descriptions and do not guarantee that every feature or service will be included in your plan.

Your specific service scope may be confirmed through a proposal, payment description, invoice, statement of work, or other written communication from ZeroVizion.

• Work outside the agreed scope may require additional fees.
• Timelines may depend on client approvals, system access, training materials, and information supplied by the client.
• Material changes to the agreed scope may require a revised proposal or written approval.
• ZeroVizion may use qualified employees, contractors, or service partners to perform agreed services.

Client Responsibilities

The client is responsible for providing accurate information, reasonable instructions, timely approvals, and the access needed for ZeroVizion to perform the agreed services.

Client responsibilities may include:

• Providing accurate business, service, customer, and workflow information.
• Providing approved scripts, brand guidelines, policies, escalation procedures, and training materials.
• Maintaining valid licenses and rights for software, systems, content, and data supplied to ZeroVizion.
• Ensuring that instructions given to ZeroVizion comply with applicable laws and contractual obligations.
• Reviewing deliverables, reports, and requests for approval within a reasonable period.
• Protecting account credentials and notifying ZeroVizion of suspected unauthorized access.

ZeroVizion is not responsible for delays or errors caused by incomplete information, delayed approvals, unavailable systems, inaccurate instructions, or circumstances controlled by the client or a third party.

Pricing and Payments

Prices, deposits, billing periods, setup fees, subscription charges, and payment schedules will be shown on the relevant payment page, invoice, proposal, or service agreement.

By submitting payment, you authorize the applicable payment processor to charge the selected payment method for the amount shown at checkout.

• Payments must be made in the currency shown during checkout or on the applicable invoice.
• Applicable taxes, processing costs, or other disclosed charges may be added where required.
• Services may not begin until any required deposit or initial payment has been received.
• ZeroVizion may pause services when an amount remains overdue, subject to any applicable written agreement.
• The client remains responsible for approved charges and completed work even if access to the service is later paused or terminated.

Square Payment Processing

ZeroVizion uses Square to provide online payment processing. When you select a payment button, you may be redirected to a checkout page operated and secured by Square.

Payment card information submitted through Square is processed directly by Square. ZeroVizion does not directly receive or store your complete credit or debit card number through the Square-hosted checkout page.

Your use of Square’s payment services is also subject to Square’s own applicable terms, policies, verification procedures, security controls, and payment requirements.

Recurring Services

Some ZeroVizion services may be offered on a recurring, subscription, retainer, or monthly basis. Any recurring fee, billing frequency, renewal process, and cancellation requirements will be disclosed in the applicable proposal, invoice, checkout page, or service agreement.

Where recurring billing has been authorized, charges may continue according to the accepted billing schedule until the service is properly cancelled in accordance with the applicable agreement.

The client is responsible for maintaining a valid payment method and promptly addressing failed or declined recurring payments.

Cancellations and Refunds

Cancellation, refund, credit, and notice requirements will be governed by the applicable proposal, invoice, checkout description, statement of work, or separate service agreement.

Unless otherwise stated in writing, submitting a cancellation request does not automatically reverse charges for work already completed, time already reserved, resources already assigned, or third-party costs already incurred.

Refund requests will be reviewed based on the applicable service terms, the work performed, the reason for the request, and any legal obligations that apply.

A payment dispute or chargeback does not automatically cancel outstanding contractual obligations. Clients should first use the ZeroVizion Contact Us page to report a billing concern and allow a reasonable opportunity for review.

Service Availability and Timelines

ZeroVizion will make reasonable efforts to perform services according to agreed schedules and service expectations. However, service availability and completion times may be affected by staffing, training, workload, client responsiveness, technical problems, third-party systems, public holidays, emergencies, or events outside reasonable control.

Any timeline not expressly identified as guaranteed in a signed agreement should be treated as a good-faith estimate.

Service Results

ZeroVizion will perform agreed services using reasonable skill, care, and professional effort. However, business outcomes depend on many factors outside ZeroVizion’s control.

Unless expressly guaranteed in a signed written agreement, ZeroVizion does not guarantee:

• A particular number of leads, sales, customers, or bookings.
• A specific amount of revenue, savings, or profit.
• Continuous or uninterrupted access to third-party platforms.
• That every customer interaction will result in a positive outcome.
• That estimates, projections, examples, or performance targets will be achieved in every situation.

Acceptable Use

You may not use the ZeroVizion website or services for unlawful, deceptive, abusive, fraudulent, or harmful activities.

Prohibited activity includes:

• Sending spam, unlawful marketing communications, threats, harassment, or deceptive messages.
• Requesting ZeroVizion to impersonate another person or make misleading representations.
• Uploading malware, harmful code, stolen data, or unauthorized credentials.
• Violating intellectual-property, privacy, confidentiality, consumer-protection, or data-protection rights.
• Attempting to interfere with, damage, overload, test, or gain unauthorized access to the website or related systems.
• Using the services for an illegal product, service, transaction, or business activity.

ZeroVizion may refuse, pause, or terminate work that reasonably appears to violate these requirements.

Confidentiality

During a client relationship, each party may receive confidential or proprietary information belonging to the other party.

Subject to any separate confidentiality agreement, each party agrees to use reasonable care to protect confidential information and to use it only for the purposes of the agreed services.

Confidential information does not generally include information that is publicly available through no breach of obligation, independently developed without use of confidential information, lawfully received from another source, or required to be disclosed by law.

Client Data and Account Access

The client retains responsibility for the legality, accuracy, quality, and permitted use of data, content, customer records, credentials, and materials supplied to ZeroVizion.

The client authorizes ZeroVizion to access and use supplied systems and information only as reasonably necessary to perform the agreed services.

The client should provide role-based or limited access whenever reasonably possible and should remove or update access when a service ends.

Intellectual Property

ZeroVizion materials

The ZeroVizion website, brand, logo, layout, graphics, service descriptions, processes, templates, systems, and original content are owned by or licensed to ZeroVizion and are protected by applicable intellectual-property laws.

You may not copy, reproduce, resell, publish, modify, distribute, or commercially exploit ZeroVizion materials without written permission.

Client materials

The client retains ownership of materials, data, trademarks, and content supplied by the client. The client grants ZeroVizion a limited permission to use those materials only as reasonably necessary to provide the agreed services.

Custom deliverables

Ownership and usage rights for custom deliverables will be determined by the applicable proposal or service agreement. Unless otherwise agreed in writing, ZeroVizion retains ownership of its pre-existing systems, know-how, templates, methods, processes, and reusable materials.

Third-Party Platforms

ZeroVizion services may involve third-party platforms such as Square, CRM systems, helpdesk tools, email providers, project management software, communication platforms, and other technology services.

Third-party platforms operate under their own terms, privacy policies, availability commitments, fees, and technical rules. ZeroVizion is not responsible for outages, changes, suspensions, data loss, security incidents, policy changes, or other failures caused by a third-party platform.

Website Information

ZeroVizion makes reasonable efforts to keep website information accurate and current. However, website content may occasionally contain errors, omissions, outdated information, or general examples that do not apply to every client.

Website content is provided for general business information and does not constitute legal, financial, tax, employment, regulatory, or other professional advice.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and any services not covered by a specific written warranty are provided on an “as available” and “as is” basis.

ZeroVizion disclaims implied warranties to the extent legally permitted, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

Nothing in these terms excludes a warranty or consumer right that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, ZeroVizion will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost data, or reputational harm.

To the fullest extent permitted by law, ZeroVizion’s total liability relating to a claim will not exceed the amount paid by the client to ZeroVizion for the specific service giving rise to the claim during the three months immediately preceding the event that caused the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold ZeroVizion and its personnel harmless from third-party claims, losses, liabilities, and reasonable costs arising from:

• Your unlawful or unauthorized use of the services.
• Your breach of these Terms and Conditions.
• Materials, instructions, data, or content supplied by you.
• Your violation of another person’s rights or applicable law.

Suspension and Termination

ZeroVizion may suspend or terminate website access or services when reasonably necessary because of:

• Non-payment or repeated failed payments.
• A material breach of an agreement or these terms.
• Unlawful, fraudulent, abusive, or harmful conduct.
• A security, confidentiality, or data-protection risk.
• Instructions that create unreasonable legal, ethical, or operational risk.
• Circumstances that make continued performance impractical or unlawful.

Termination does not remove obligations that arose before the termination date, including approved payment obligations, confidentiality duties, intellectual-property protections, and liability provisions intended to survive termination.

Privacy

ZeroVizion’s collection and use of personal information is described in the Privacy Policy .

By using the website or services, you acknowledge that information may be handled as described in that policy and through applicable third-party service providers.

Force Majeure

ZeroVizion will not be responsible for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or power failures, cyber incidents, labor disruptions, government actions, war, civil unrest, public-health emergencies, or third-party service outages.

ZeroVizion will make reasonable efforts to communicate material disruptions and resume affected services when reasonably possible.

Governing Law and Disputes

These terms are governed by the applicable laws of the jurisdiction in which ZeroVizion is legally established, without giving effect to conflict-of-law principles.

Before starting formal proceedings, each party agrees to make a reasonable good-faith effort to resolve the dispute through direct written communication.

Nothing in these terms prevents either party from seeking urgent legal relief where reasonably necessary to protect confidential information, intellectual property, security, or legal rights.

Changes to These Terms

ZeroVizion may update these Terms and Conditions to reflect changes in services, business practices, technology, or legal requirements.

The updated terms will be posted on this page with a revised effective date. Changes will apply prospectively to the extent required by applicable law.

Continued use of the website after updated terms become effective indicates acceptance of the revised terms.

General Provisions

• Entire agreement: These terms and any applicable written service documents form the agreement between the parties regarding the relevant use or service.
• Severability: If one provision is found unenforceable, the remaining provisions will remain in effect to the extent permitted.
• No waiver: A failure to enforce a provision does not waive the right to enforce it later.
• Assignment: You may not transfer your rights or obligations without ZeroVizion’s written approval. ZeroVizion may transfer these terms in connection with a business reorganization, merger, acquisition, or sale.
• Headings: Section headings are included for convenience and do not limit the meaning of the provisions.

Questions About These Terms

For questions about these Terms and Conditions, a payment, cancellation, service scope, or account matter, use the ZeroVizion Contact Us page.