Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, information generated through your use of our website, and information provided through third-party services.

Information you provide

• Contact information: your name, email address, telephone number, company name, and job title.
• Business information: details about your company, operational needs, support requirements, workflows, and service preferences.
• Communications: messages, inquiries, support requests, feedback, and other information you send to us.
• Transaction information: payment amount, purchase description, transaction status, and related order information.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, and the dates and times of website activity.

How We Use Information

We may use personal information for the following purposes:

• To respond to inquiries and communicate with you.
• To evaluate your business needs and recommend appropriate BPO services.
• To provide customer support, back-office operations, sales support, and related services.
• To process payments and maintain transaction records.
• To establish, manage, and improve client relationships.
• To operate, maintain, secure, and improve our website.
• To analyze website performance and understand how visitors use our website.
• To prevent fraud, misuse, security incidents, and unlawful activity.
• To comply with applicable laws, regulations, legal requests, and contractual obligations.

Payments Through Square

ZeroVizion uses Square to provide secure online payment options. When you click a payment button, you may be redirected to a Square-hosted checkout page.

Payment card details are submitted directly to Square. ZeroVizion does not directly receive or store your complete credit or debit card number through the Square checkout page.

Square may collect and process payment information, billing information, device information, transaction data, and other information in accordance with its own terms and privacy policies.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain website functionality, understand website traffic, improve performance, and support security.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the availability or functionality of some parts of the website.

Third-party services used on the website may place their own cookies or collect information according to their respective privacy policies.

How We Share Information

We do not sell or rent personal information for monetary consideration. We may share information only when reasonably necessary for the following purposes:

• Service providers: with payment processors, website hosting providers, CRM providers, analytics providers, communication platforms, contractors, and other companies that support our operations.
• Legal requirements: when required by law, regulation, court order, subpoena, government request, or legal process.
• Protection and security: when necessary to protect ZeroVizion, our clients, website visitors, property, safety, or legal rights.
• Business transactions: in connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of all or part of our business.
• With your permission: when you direct us or provide consent to share information.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, protect our operations, and comply with legal, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. Information that is no longer required may be deleted, anonymized, or securely disposed of.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request information about how your personal information is used or disclosed.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of non-essential marketing communications.

To submit a privacy request, contact us using the email address listed below. We may need to verify your identity before completing a request. Certain information may be retained where required or permitted by law.

Marketing Communications

We may send service-related communications and, where permitted, occasional marketing messages about ZeroVizion services.

You may opt out of promotional emails by using the unsubscribe option included in the message or by contacting us. You may still receive non-promotional communications relating to transactions, active services, security, or administrative matters.

Children’s Privacy

ZeroVizion’s website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete the information.

International Visitors

ZeroVizion may work with clients, service providers, contractors, or technology platforms located in different countries. Information may therefore be processed or stored outside the country where it was originally collected.

Where applicable, we take reasonable steps to handle personal information in accordance with this Privacy Policy and applicable legal requirements.

Third-Party Websites and Services

Our website may link to third-party websites or services, including Square. ZeroVizion does not control the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies and terms of any third-party website or service before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update means that the revised policy will apply to information collected after the update, to the extent permitted by law.